Accessibility at Insite Access

Last Updated: January 14, 2025

Introduction

Web accessibility is our business at Insite Access, so we are committed to ensuring that our website is accessible to all individuals, regardless of their abilities or disabilities. We strive to make our online content and services available to the widest possible audience, in accordance with applicable accessibility guidelines, standards, and regulations, including Title III of the Americans with Disabilities Act of 1990 (ADA). The purpose of this accessibility statement is to provide information about the accessibility standards we use, explain our ongoing efforts to improve, and give users a clear way to report issues or get assistance.

Our Commitment

To ensure accessibility and usability, we follow the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. These guidelines provide a comprehensive framework to make web content more accessible to people with disabilities. We continually work to enhance the user experience and to remove barriers to our website that may prevent equal access.

Website Accessibility Features

Here are some of the key features and practices we have implemented to make our website accessible:

  • Semantic HTML: Our pages use semantic HTML to accurately communicate the structure and layout of pages to screen readers and other assistive technologies.
  • Keyboard Navigation: We ensure that users can navigate the entire site using only a keyboard without the need for a mouse.
  • Consistent Navigation: We keep navigation menus consistent across the site and provide skip links to help users jump directly to the main content.
  • Descriptive Button and Link Text: We write button and link text that clearly describes the purpose or destination of each button and link.
  • Meaningful Focus and Reading Order: We arrange content and focus order to match a logical visual and reading sequence, so users experience the page in a coherent way with or without assistive technology.
  • Readable Text and Fonts: We use clear and readable fonts, maintain proper contrast between text and background, and employ generous letter, word, and line spacing to support readability.
  • Visible Focus States: We display a clear visual indicator when users navigate with a keyboard. This supports users with low vision, so users always know where they are on the page.
  • Resizable Text: We allow users to zoom in or resize text without losing functionality or readability.
  • Alternative Text: We provide descriptive alt text for meaningful images so screen readers and other assistive technologies can convey visual content.
  • No Auto-Playing Content: We avoid using content that auto-plays, flashes, or animates continuously without user control.
  • Responsive Design: Our site adapts to different screen sizes and devices while maintaining full functionality.
  • Screen Reader Compatibility: Our site is designed to work with screen readers, including NVDA and JAWS.

Ongoing Enhancements

We recognize that accessibility is an ongoing commitment, and continually work to improve our website. Our team periodically reviews and updates our content for accessibility, design and functionality using combinations of popular browsers, screen reading software, and hardware to meet accessibility standards. We use manual testing to evaluate our own website. Testing is  done predominantly by individuals with disabilities who are daily users of assistive technology, though we occasionally engage third-party expertise to support long-term compliance.

Feedback and Contact Information

We welcome your feedback on your experience with our website. If you encounter any accessibility barriers or have suggestions for improvement, please email us at info@insiteaccess.com or complete our contact form. Your input is very valuable to us, and we strive to respond to your message within three business days.

Accessibility Assistance

If you require assistance accessing the content on our website, please reach out to us at info@insiteaccess.com or by completing our contact form. We are committed to providing the necessary support to help you access the information you need.

Third-Party Content

Some content on our website may be supplied by or linked to third parties. While we make every effort to ensure third-party content is accessible, we cannot always control the accessibility of external websites or content.

Limitations and Disclaimer

This accessibility statement is not a legal document. Instead, it reflects our ongoing commitment to creating and maintaining an inclusive digital experience for all users.

Because web technologies, content, and individual user needs continue to evolve, we cannot guarantee that every part of our website will be fully accessible to every user at all times. However, we are dedicated to identifying and addressing accessibility issues as they arise, and strive to make our site as inclusive and usable as possible.

Modification of this Statement

We may need to modify or amend this accessibility statement from time to time. Changes will be reflected on this page with the date of the last update.